WS Form PRO - Freshdesk

Support requests often arrive by email or through forms that someone has to copy into a helpdesk by hand. This add-on removes that step. You build a support ticket form with the WS Form PRO builder, connect it to your Freshdesk account, and each submission goes straight into Freshdesk as a ticket, so your team can sort and prioritize it there.

The setup uses no-code configuration options. You map form fields to Freshdesk ticket fields, choose what information to collect, and can send tickets to the right Freshdesk department based on user input or set criteria. It fits sites where customers need a simple way to report problems and the support team already works in Freshdesk.

Features

• Direct ticket submission: Form entries from your WordPress site go into Freshdesk as tickets, so nobody has to re-enter customer requests by hand.
• Customizable support forms: Build forms with WS Form PRO to collect the specific details your support team needs for each type of request.
• Field mapping: Map WS Form PRO fields to Freshdesk ticket fields so the information from each submission lands in the correct place.
• Automatic ticket creation: A ticket is created in Freshdesk whenever a form is submitted, ready for your team to organize and prioritize.
• Department routing: Send tickets to the appropriate Freshdesk department based on what the user enters or on criteria you define in advance.
• Custom ticket properties: Use Freshdesk custom fields and properties inside your forms, so tickets follow the way your business handles support.
• Validation and error handling: Visitors get immediate feedback on their inputs before a ticket is sent, which helps keep the submitted data accurate.
• Submission logs: Review a history of form-to-ticket transactions and use the logs to troubleshoot any problems with the connection.

Best for

• WordPress sites whose support team works in Freshdesk
• Businesses that need support forms routed by department
• Agencies building ticket forms for client sites