SupportCandy Print Tickets

Support conversations often need to live outside the helpdesk. A team may want a paper copy for a meeting, a customer may want a record of an issue, or someone may need to file a ticket for later reference. SupportCandy Print Tickets gives both agents and customers a PDF version of a single ticket, so those needs are covered from inside the system you already use.

You decide how the printout looks and who can use it. Printing for customers can be switched on or off, and the print button can be shown or hidden on the thank you page. The header, footer and ticket body are all editable, and macros (placeholders) pull in ticket details automatically. It works as an add-on to the SupportCandy helpdesk plugin and runs on modern WordPress and PHP setups.

Features

• Customer print control: Turn printing on or off for customers, so you decide who can print tickets and when that option is available.
• Thank you page button: Show or hide the print button on the thank you page to keep that screen focused on what you want customers to see.
• Custom print header: Edit the header of each printed ticket to include a logo, contact information or a custom message that matches your brand.
• Custom print footer: Use the footer for items such as disclaimers, support hours or other notes you want to appear on every printed ticket.
• Editable body template: Adjust the ticket body template and use macros (placeholders) to insert details such as ticket ID, status and customer name.
• PDF ticket download: Generate printer-friendly PDF documents of a ticket for offline review, sharing or filing. This works for both customers and support agents.
• Built for SupportCandy: Works as an extension inside the SupportCandy helpdesk, so printing sits within the ticket system your team already uses.
• Modern WordPress support: Designed for current WordPress and PHP environments, so it fits sites that are kept up to date.

Best for

• Helpdesks that need paper or PDF records of tickets
• Support teams sharing ticket details in meetings or reviews
• Businesses wanting branded printouts of customer conversations