SupportCandy Woocommerce Add-On

Support requests in an online shop often start with the same questions: which order is this about, and what did the customer buy? This add-on answers them up front. It adds WOO Order and WOO Product field types to the ticket form, so customers choose the exact order or product when they submit a request. Agents no longer have to ask for details before they can start helping.

The connection works on both sides of the store. Customers get Help buttons on order and product pages that pre-select the relevant item in the ticket form, plus a support tab in the WooCommerce dashboard. Agents and shop managers see order history, total spend and subscription information within the ticket, and can create tickets from the WooCommerce backend order page.

Features

• WOO Order and WOO Product fields: Two custom field types let customers select a specific order or product in the ticket submission form, so each issue arrives with the right context attached.
• Help buttons on order pages: A Help button on WooCommerce order and product pages opens the ticket form with the relevant item already selected, which shortens the support request for customers.
• Support tab in the dashboard: Customers can view and manage their support tickets from the WooCommerce dashboard, right alongside their orders.
• Tickets from the backend order page: Shop managers and administrators can create a support ticket directly from the WooCommerce backend order page, without switching between screens.
• Order history inside tickets: Agents can see detailed order history and total spend within a ticket, which helps them respond with the customer's purchases in mind.
• Subscription details in tickets: WooCommerce subscription information is available within tickets, so agents can handle subscription-related questions quickly and accurately.
• Orders linked to support tickets: The integration syncs WooCommerce orders with SupportCandy tickets, giving agents and customers clearer context and reducing miscommunication about what a ticket concerns.

Best for

• WooCommerce stores already using SupportCandy for ticketing
• Support teams handling order-related customer questions
• Shops selling subscriptions that need account details in tickets