SupportCandy Automatic Close Tickets

Support queues fill up with tickets that nobody answers anymore. A customer gets their fix and never replies, or an agent waits on information that never arrives. Closing those tickets by hand takes time and is easy to forget. This add-on handles it for you by closing tickets after a period of inactivity that you define, so your team can spend its attention on the conversations that are still open.

You decide how the automation behaves. Set the number of inactivity days, pick which ticket statuses the plugin should watch, and schedule warning emails that tell customers a ticket is about to close. Everything is managed from the WordPress dashboard, so no technical skills are needed. The plugin fits help desks already running SupportCandy that want a tidier ticket list.

Features

• Automatic closing of idle tickets: Tickets that have gone unanswered for a preset number of days are closed automatically, which reduces backlog and removes the need for manual follow-up.
• Custom inactivity period: Define the exact number of inactivity days before a ticket closes, so the rule can match the pace of your own support process.
• Choose which statuses to monitor: Administrators select the ticket statuses that qualify for automatic closure, which keeps the rule aligned with how your team works.
• Multiple warning emails: Schedule several warning emails that go to customers before their ticket closes, giving them a chance to respond in time.
• Fewer premature closures: Warning notifications keep customers informed, which lowers the chance that a ticket is closed while the customer still needs help.
• Add-on for SupportCandy: The plugin runs inside the SupportCandy ticketing system and extends it with automated closing rules.
• Settings in the dashboard: Manage every option from the WordPress dashboard through an administrator control panel, so support staff can adjust the automation without technical expertise.

Best for

• Help desks already running SupportCandy
• Support teams with a cluttered ticket backlog
• Administrators who want customers warned before closure