SupportCandy Export Ticket

Support teams often need ticket data outside the helpdesk, for reports, analysis or sharing with outside stakeholders. SupportCandy Export Ticket handles that from the ticket list. You open the List Actions menu and export, and the CSV contains only the tickets you are currently viewing, based on filters such as category, status or priority.

You also decide what goes into the file and who can create it. Pick the fields and their order for agent and customer views, then assign export permission to agent roles, registered users, guests or other user groups. This keeps exports matched to your reporting needs and limits access to the people who should have it.

Features

• CSV export from the ticket list: Export tickets to a CSV file directly from the ticket list page, which makes report generation and data sharing a quick task.
• Filter-driven exports: The export follows your current list view filters, such as category, status or priority, so the file holds only the relevant tickets.
• Customizable export fields: Choose which ticket fields appear in the CSV and arrange their order, so the file contains the data you and your customers need.
• Role-based export permissions: Control who can export by assigning permission to agent roles, registered users, guest users or other user groups.
• Agent and customer views: Set up separate field configurations for internal teams and customer-facing reports, so each perspective gets suitable columns.
• List Actions menu access: Start an export from the List Actions menu on the ticket list page with a few clicks, inside the helpdesk screen you already use.
• Built for SupportCandy: The add-on works with the SupportCandy helpdesk and fits into your existing ticket workflow without extra setup complexity.
• Modern WordPress and PHP support: It is built to run on current WordPress sites and PHP releases, giving stable performance and security for your helpdesk.

Best for

• Support managers who report on team performance
• Helpdesk administrators sharing ticket data with stakeholders
• SupportCandy sites needing controlled, role-based exports