SupportCandy - Email Marketing Tools

Support teams collect contact details every day, but moving those contacts into an email platform is usually manual work. This add-on removes that step. It connects SupportCandy to MailChimp, GetResponse and Brevo (SendinBlue), so people who register or create a ticket can be subscribed to your list right where they already fill in a form.

You decide where the opt-in appears: the registration page, the new ticket page, or both. You also pick which audience group receives each new subscriber and which tags get assigned. That gives you cleaner segments and makes it easier to tailor campaigns. It suits small businesses and agencies that want helpdesk and email marketing data to line up in one WordPress setup.

Features

• Three platform connections: Link SupportCandy with MailChimp, GetResponse or Brevo (SendinBlue), so your helpdesk contacts can flow into the email marketing service you already use.
• Subscribe on registration: Users can be added to your email list as they register, which removes the need to copy contact details across by hand.
• Subscribe on ticket creation: People who submit a new support ticket can be enrolled in your list at the same moment, using the form they are already filling in.
• Flexible opt-in placement: Show a subscription toggle on the registration page, the new ticket page, or both, so the opt-in point matches how your business works.
• Audience group selection: Choose the specific audience group in your email platform that should receive new subscribers, which keeps lists organized and easier to target.
• Automatic subscriber tagging: Assign tags to subscribers automatically so you can personalize campaigns around user behavior and preferences.
• Form validation for required fields: Incomplete fields are highlighted when a form is submitted, so users can see what still needs to be filled in before they continue.

Best for

• Businesses running SupportCandy as their helpdesk
• Agencies managing email lists across several client sites
• Teams using MailChimp, GetResponse or Brevo