SupportCandy EDD Integration

Stores that sell digital products often handle support in a separate place from orders. Agents then have to ask customers which purchase they mean and look up the details by hand. SupportCandy EDD Integration closes that gap by adding Easy Digital Downloads orders and products to SupportCandy tickets, so the context arrives with the request.

Customers can start a ticket from their purchase history with one click, and the related order is linked automatically. Agents see order history, total amount spent and product details inside the ticket, so they do not need to switch between tools. It suits any EDD store that already runs, or plans to run, SupportCandy for customer support.

Features

• Easy Digital Downloads connection: Orders and products from your Easy Digital Downloads store are brought into SupportCandy tickets, so support requests and purchase data sit together in one place.
• Custom ticket form fields: Add fields for EDD products and orders to your ticket forms, so customers can choose exactly which product or order they need help with.
• Get Help button: A button on the purchase history page sends customers to a pre-filled ticket form with their order already selected, which simplifies the support request.
• Order details inside tickets: Agents can see the customer's order history and total amount spent directly in the ticket, which helps them give informed and personal answers.
• Automatic order selection: When a ticket is created from the purchase history page, the related order information is filled in automatically, so customers do not need to enter it again.
• Multiple custom field types: Several custom field types are supported, so you can shape your support forms with product and order fields that match how your business works.
• Less manual order checking: Because order details appear in the ticket, agents spend less time verifying purchases by hand and can move toward a resolution sooner.
• Modern environment support: The plugin is built to run on current WordPress and PHP environments, so it fits sites that keep their software up to date.

Best for

• Easy Digital Downloads stores that use SupportCandy
• Support teams who need order details inside tickets
• Digital product sellers handling purchase-related help requests