SupportCandy Schedule Tickets

Teams that handle routine work through a help desk often create the same tickets by hand, again and again. It takes time, and a missed ticket can mean a missed backup or maintenance task. SupportCandy Schedule Tickets removes that manual step by generating tickets automatically at the intervals you define, so recurring tasks stay in the same queue as the rest of your support work.

Administrators build a recurrence rule in the interface and choose daily, weekly, monthly or yearly patterns. Rules can be detailed, such as every X days, every X working day or the second Friday of January. You also set when generation starts and when it stops. The add-on is made for sites that already use SupportCandy to manage customer service.

Features

• Automatic recurring tickets: Tickets are created on their own at set intervals, so routine maintenance and repeat tasks no longer depend on someone remembering to open them.
• Daily to yearly recurrence: Choose daily, weekly, monthly or yearly creation, with patterns like every X days, specific weekdays or chosen weeks of the month or year.
• Start and end dates: Decide when scheduled generation begins. It can run with no end date, stop after a set number of occurrences, or finish on a specific date.
• Granular scheduling rules: Complex rules are supported, including every X working day or the second Friday of January, giving precise control over when each ticket appears.
• Built for SupportCandy: The add-on extends SupportCandy's core functionality, so scheduled tickets fit into the support system you already use.
• Simple administrator setup: Administrators configure ticket details and recurrence schedules through an easy interface, which keeps setup time and training needs low.
• Team assignment of tickets: Scheduled tickets can be created and assigned to teams, which gives clearer visibility into who owns each recurring task and whether it is done.
• Disable and clone schedules: Existing scheduled tickets can be disabled when they are not needed or cloned to create similar schedules without rebuilding each rule from scratch.

Best for

• Support teams already running SupportCandy
• Businesses with recurring maintenance or backup tasks
• Admins handling compliance checks and regular audits