WS Form PRO - Zendesk

Support requests often arrive through website forms and then get retyped into a help desk. That takes time and invites mistakes. WS Form PRO – Zendesk removes the retyping by sending each submission straight into your Zendesk dashboard, where agents can pick it up. It also updates tickets and syncs client information, so the details agents need are already in place.

The setup uses an interface that needs no coding. You can connect more than one form, map form fields to Zendesk ticket fields, and use conditional logic to decide when a ticket is created or updated. This suits small businesses with a single contact form as well as larger support teams that route different kinds of inquiries from several forms.

Features

• Automated ticket creation: Zendesk tickets are generated automatically from WS Form submissions, so customer requests reach your support dashboard without anyone copying data by hand.
• Ticket status updates: Updates sync between WS Form and Zendesk, which lets your team follow the progress of each support request without switching between platforms.
• Customer data synchronization: Customer information is synced between WS Form and Zendesk, keeping contact details and communication histories current for the agents handling each case.
• Custom field mapping: Choose how form data maps to Zendesk ticket fields, so you capture and transfer only the information your support team actually needs.
• Multi-form support: Connect several WS Forms to Zendesk, so different types of customer inquiries can be routed to the right place.
• Conditional logic: Use form logic to decide when a ticket should be created or updated, which keeps tickets relevant and your support workflow tidy.
• No-code setup: An intuitive interface lets you connect WS Form PRO with your Zendesk account without writing any code.
• Zendesk ticketing in your forms: Work with Zendesk ticketing capabilities directly from your WS Form environment, instead of managing each side separately.

Best for

• Support teams that already use Zendesk
• WordPress sites that take customer requests through forms
• Agencies connecting client forms to help desks