WooCommerce Help Scout

Support questions in an online store usually relate to a specific purchase. When tickets live in one tool and orders in another, you end up switching screens to find out what a customer bought. WooCommerce Help Scout links the two by connecting your store to a Help Scout mailbox, so conversations and order details stay together.

The plugin places support forms inside order pages and customer accounts. Customers can open a conversation about an order, then view and reply to it from their account area. You can also add a contact form to any page with a shortcode, and turn blog comments into support tickets. It suits stores that already work with Help Scout or plan to.

Features

• Help Scout mailbox connection: Connect your WooCommerce store to a Help Scout mailbox and manage support tickets and conversations from a single interface.
• Conversations from order pages: Start a support conversation directly from an individual WooCommerce order page, which makes it easier to give help tied to a specific purchase.
• Support forms by shortcode: Use the [wc_help_scout_form] shortcode to place a Help Scout contact form anywhere on your website where customers might look for help.
• Ticket tracking in My Account: Customers can view and reply to their ongoing support conversations from their account area, without needing to search through email threads.
• Blog comments to tickets: Turn a customer question or complaint left as a blog comment into a formal support ticket, so it gets a proper reply.
• Form styling with CSS: Shortcode and CSS support let you adjust how support forms look and where they appear, so they fit your store's design and branding.
• Restricted conversation access: Conversation viewing and replies are limited to the logged-in customer who owns the conversation, and customer lookup requires the manage_woocommerce permission.
• Checked Help Scout connection: Store manager authentication and OAuth state are validated before Help Scout is connected to your store.

Best for

• WooCommerce stores that already use Help Scout
• Store owners handling order-related support questions
• Shops that want support forms in customer accounts