LatePoint Addon - Whatsapp by Meta

Appointment businesses lose time when confirmations and reminders go out by hand or land in inboxes nobody checks. This add-on moves those messages to WhatsApp. When a booking event happens in LatePoint, such as a new appointment or an upcoming reminder, the plugin sends a message to the customer's phone using a WhatsApp template.

Messages are built on pre-approved WhatsApp templates, so you do not draft each one by hand. The plugin can also notify the agents involved in a booking, which keeps the team informed as appointments change. It suits any business that already takes bookings with LatePoint, such as a beauty salon or a consultancy, and wants WhatsApp as a contact channel.

Features

• Automated WhatsApp notifications: Sends appointment confirmations and reminders to customers through WhatsApp Business, so clients get booking details on their phones without staff writing each message.
• Pre-approved message templates: Works with WhatsApp-approved templates, which keeps messages in the format WhatsApp expects and removes the need to compose each notification manually.
• Searchable template selector: Pick a template from a dropdown panel that opens on click and has a search field that filters the list as you type.
• Full approved template list: Fetches all approved WhatsApp templates from the Meta Graph API instead of only the first batch, and caches the list for 15 minutes to avoid repeated calls.
• Booking event triggers: Messages are tied to events in your LatePoint booking system, such as confirmations and reminders, so notifications follow what happens with each appointment.
• Customer and agent messaging: Notifies both customers and the relevant agents, which helps the team stay informed and coordinated during the booking process.
• Customizable messaging workflows: Adjust the timing and content of notifications to match how your business handles appointments and client communication.
• Real-time delivery: Notifications reach customers' mobile devices right away, so updates about an appointment arrive when they are sent.

Best for

• LatePoint users who want WhatsApp booking reminders
• Salons, consultancies and other appointment-based businesses
• Teams that need agents notified about bookings