Bookly Ratings (Add-on)

Service businesses that take bookings online often have no simple way to hear what clients thought afterward. Bookly Ratings (Add-on) fills that gap by letting customers rate an appointment and leave a review once the service is done. You get direct input on how clients experienced your service, which helps you see where things go well and where they need attention.

The add-on connects to your existing Bookly setup, so feedback collection sits inside the booking workflow you already use. You can choose the rating format, adjust the review form and prompt clients by email or SMS. Reviews can be approved, displayed or answered from your WordPress dashboard, and reports show how feedback changes over time.

Features

• Works inside Bookly: The ratings system connects to your existing Bookly appointment booking workflow, so clients can rate their appointments without a separate tool or a different process.
• Customizable rating scales: Choose star ratings, numeric scores or other rating formats, so the scale matches your service model and the kind of feedback you want to collect.
• Automated review requests: Clients can be prompted by email or SMS to rate and review their appointments, which makes it easier to gather responses without chasing each person.
• Feedback dashboard: A central dashboard shows all ratings and reviews in one place, so you can check customer satisfaction and scan responses quickly.
• Client review management: Approve, display or respond to reviews from your WordPress dashboard, which keeps you in control of what appears publicly on your site.
• Customizable review forms: Adjust the questions and input fields on the review form to collect the details that matter most for your business.
• Mobile-friendly submissions: Customers can submit ratings and reviews from any device, which makes leaving feedback simple for people booking on phones or tablets.
• Multi-language and reporting: Offer rating and review options in multiple languages, and use reports on feedback trends over time to spot strengths and weak points.

Best for

• Salons, clinics and studios that use Bookly for appointments
• Service businesses that want client reviews on their site
• Site owners who track customer satisfaction over time