YITH Pending Order Survey Premium

Pending orders often mean a customer started to buy and then stopped, and the store never learns why. YITH Pending Order Survey Premium addresses this by sending personalized survey emails to those customers and inviting them to explain what got in the way. The answers give you direct insight into hesitations, so you can find and correct problems in the buying process.

You can build one or more survey campaigns, schedule follow-up emails at set intervals, and add a coupon or a retry payment link to the message. Once an order is completed, a thank-you email can go out automatically. Responses, pending orders and recovered orders are listed in one place, which helps you judge how your recovery efforts are working.

Features

• Multiple custom surveys: Create one or more survey campaigns aimed at users with pending orders, and write the questions to collect the feedback that matters for your store.
• Scheduled follow-up emails: Set specific time intervals for sending survey emails, so customers are contacted automatically after an order has been left pending.
• Coupons in survey emails: Add discount coupon codes directly to the survey message to give customers a reason to come back and complete their purchase.
• Retry payment link: Embed a direct link in the email so customers can retry payment without hunting for their order again.
• Thank-you emails: Send a thank-you message automatically once a previously pending order is finalized, which keeps the customer relationship positive.
• Survey analytics: View customer responses question by question to spot patterns, recurring issues and areas of the checkout process that need attention.
• Pending and recovered orders: Browse full lists of pending and recovered orders, and monitor conversion statistics to measure how well your recovery campaigns perform.
• CSV export and WPML: Export collected answers in CSV format for further analysis, and translate the plugin and surveys into other languages with WPML compatibility.

Best for

• WooCommerce stores with frequent pending orders
• Shop owners who want direct customer feedback
• Multilingual stores that need translatable surveys