HelpGent Pro

Live chat and phone calls require both sides to be available at the same moment. HelpGent Pro removes that limit. Visitors, customers or job candidates can record a video, audio or text message when it suits them, and you reply on your own schedule. Screen recording is built in, which helps when someone needs to show a problem or walk through a demonstration instead of describing it in writing.

The plugin also provides conversational, multi-step forms made from 21 customizable elements. Each form guides people through a series of questions rather than presenting one long page of fields. That format fits customer support requests, feedback collection, video interviews and other hiring tasks. Colors, fonts and form fields can be adjusted to match your site's branding, and the plugin includes analytics so you can review communication metrics and form performance.

Features

• Video, audio and text messages: Visitors can send messages in the format they prefer, and you can respond later. This keeps communication flexible for both sides without needing anyone online at the same time.
• Built-in screen recording: Users can record their screen and share it with you. This is useful for troubleshooting, product demonstrations and detailed feedback that is hard to explain in text.
• Conversational multi-step forms: Forms lead people through a tailored sequence of steps instead of a single block of fields, which suits gathering precise information from visitors.
• 21 customizable form elements: The form system offers 21 elements you can customize, giving you room to build different forms for support, feedback, applications or lead capture.
• Branding and layout controls: Adjust colors, fonts and form fields so the messaging tools and forms look consistent with the rest of your WordPress site.
• Analytics and reporting: Monitor communication metrics and form performance to see how people are using your forms and where you might refine your approach.
• Privacy-focused handling: Communications and recordings are handled securely, with attention to user privacy and data protection standards.
• Support, feedback and hiring uses: One plugin covers customer support, user feedback collection, video interviews and hiring workflows, so you do not need separate tools for each.

Best for

• Support teams who want video and screen replies
• Employers collecting video applications and interviews
• Site owners gathering feedback through guided forms