Fluent Support Pro

Many small teams handle support through shared inboxes or cloud helpdesk tools that keep customer data on someone else's servers. Fluent Support Pro keeps tickets and customer records inside your own hosting environment, so you decide where the data lives. It runs within WordPress, which means your team works in a dashboard it already knows.

Tickets arrive by email or through a customer portal and land in a single list. Staff can filter by priority, status, labels and response history, add internal notes, attach files and reply with templates and shortcodes. The plugin also offers AI-assisted replies and connects with e-commerce, CRM and learning management systems, plus messaging apps such as Slack, Telegram, Discord and WhatsApp. Online shops, agencies, service providers and course creators are the typical fit.

Features

• Self-hosted helpdesk: All customer data and support tickets stay on your own server, so you avoid depending on a third-party cloud helpdesk and keep control over privacy and ownership.
• Unified ticket dashboard: View and manage every customer inquiry in one organized interface, with sidebar views such as My Work, Needs Attention, Priority, Status, Saved Filters and Tags.
• Advanced filtering: Sort tickets by priority, status, labels and response history, so your team can find the requests that need action first.
• Email and portal channels: Receive tickets through a customer portal and by email, so customers can reach you in the way they prefer. The portal fits phones and tablets.
• Reply tools: Write internal notes, attach files, and insert customizable templates and shortcodes to keep customer replies clear and consistent.
• AI-assisted support: Use AI-generated answers, one-click summaries, tone adjustments and curated responses to reply faster, with a default model option that follows the recommended model.
• Custom fields and logic: Add custom ticket fields and conditional logic rules to collect the relevant details from customers when they submit a request.
• Integrations and storage: Connect e-commerce, CRM, learning management and messaging tools. Remote storage works with S3-compatible services, Dropbox and Google Drive for attachments.

Best for

• Online shops managing customer questions inside WordPress
• Agencies and service providers running client support
• Course creators who answer student requests