SupportCandy Gravity Forms Integration

SupportCandy on its own offers fewer options for ticket forms. This plugin lets you build as many Gravity Forms as you need and use them to collect support requests. Simple contact forms and longer, multi-field questionnaires both work, so you can ask customers for the details your team needs at the start.

Field mapping connects each Gravity Forms field to a SupportCandy ticket field. When a customer submits a form, a ticket is created with the data already in place. Your team gets structured information up front, which cuts down on follow-up questions. You can place each form on any public page of your site.

Features

• Multiple Gravity Forms: Create any number of Gravity Forms and connect them to your SupportCandy ticketing system, giving customers different ticket submission options for different kinds of requests.
• Full field mapping: Map Gravity Forms fields such as single line text, dropdowns, checkboxes, emails and file uploads directly to SupportCandy ticket fields so submitted data lands where it belongs.
• Flexible frontend placement: Embed your custom Gravity Forms on any public-facing page, giving customers a familiar form to fill in when they need to submit a ticket.
• Automatic ticket creation: When a form is submitted, a new ticket is generated in SupportCandy right away, with all the relevant form data populated in the correct fields.
• Advanced field type support: Specialized inputs are supported, including Captcha, consent checkboxes, multiselect lists, file uploads and address fields, which helps cover varied data collection needs.
• Structured requests up front: Collecting detailed, organized information at submission lets your support team understand each issue sooner and respond with fewer back-and-forth messages.
• Works with current WordPress and PHP: The plugin is built to run on current WordPress and PHP releases, so it fits alongside the rest of an up-to-date site setup.

Best for

• WordPress sites running a SupportCandy helpdesk
• Support teams that need detailed, structured ticket forms
• Site owners already using Gravity Forms