Restrict Content Pro - Help Scout

Membership sites often keep support and member records in separate places. A support agent has to look up who a person is, what level they belong to and what they have done on the site. This plugin connects Restrict Content Pro with Help Scout to close that gap, so member data is available where your team already handles conversations.

Your support team can see a member's subscription information and history without leaving Help Scout. That helps agents tailor replies to the member's level, and it lets you offer support options reserved for paying members. The plugin also ties support interactions to member accounts, which gives you something to review when you refine your support approach.

Features

• Help Scout connection: Links your Restrict Content Pro membership site with Help Scout, so member support and communication can be handled from one central place.
• Member data synchronization: Syncs Restrict Content Pro member data with Help Scout, giving your support team quick access to each member's subscription details.
• Support based on membership level: Agents can tailor assistance to a member's level and history, which keeps replies relevant to what that person has access to.
• Tickets managed in one place: Handle support tickets related to your membership site inside Help Scout, without switching between platforms to find member information.
• Exclusive support for members: Offer premium or priority support channels that are reserved for your paying members.
• Subscription history in view: Support staff can check a member's subscription information and history from within Help Scout, which supports quicker issue resolution.
• Setup for Restrict Content Pro: Configuration is designed specifically for Restrict Content Pro environments, so the plugin fits sites already running that membership system.
• Support insights by member: Track and analyze support interactions tied to member accounts, which helps with resource planning and refining your support strategy.

Best for

• Membership sites running Restrict Content Pro
• Site owners who use Help Scout for support
• Teams offering priority support to paying members