Paid Memberships Pro - Reason For Cancelling Add On

Membership site owners often see cancellations without knowing the cause. This add-on places a form in the cancellation process and asks the member for a reason. The answers come from the people who actually left, which gives you a clearer basis for decisions about content, pricing, user experience and customer service.

You can adjust the cancellation form to match your brand voice and the feedback you want. Use multiple-choice options, open-ended fields or a mix of both. Collected responses are organized so you can look for trends and common issues, and email alerts let you follow up with a member soon after they respond.

Features

• Customizable cancellation forms: Shape the cancellation form around your brand voice and your feedback goals, so members are asked the questions that matter most to your membership site.
• Works with Paid Memberships Pro: The add-on connects to Paid Memberships Pro and adds the reason for cancelling feature without disrupting your existing membership workflows.
• Multiple response types: Offer dropdowns, checkboxes and text fields to capture both measurable answers and written comments from members who are leaving.
• Feedback at the moment of cancelling: Responses are gathered when the cancellation is requested, so the input reflects what the member is thinking right then.
• Organized cancellation data: Review collected reasons in an organized form to spot trends, recurring problems and areas where your membership offering could improve.
• Email notifications: Receive an alert when a member submits cancellation feedback, which allows prompt follow-up or a personal retention effort.
• Setup without coding: Configure the add-on through a user-friendly interface without writing code, keeping the experience simple for both admins and members.

Best for

• Membership sites built on Paid Memberships Pro
• Site owners trying to understand and reduce member churn
• Teams that want written and multiple-choice cancellation feedback