Ninja Forms Help Scout

Teams that run support in Help Scout often end up with a gap between their website and their help desk. Custom code or third-party connectors can be unreliable and take time to maintain. This add-on gives Ninja Forms a direct link to Help Scout, so a request typed into a form on your site reaches your mailbox without anyone copying it over by hand.

You build the support form with Ninja Forms and place it on any post, page or product page. When a visitor submits it, the request lands in Help Scout, where customer profiles, interaction history, automation, internal notes, reply templates and reporting are already available. It suits businesses that want site-based support requests and their help desk to work together without managing separate platforms.

Features

• Direct routing to Help Scout: Support requests submitted through your WordPress forms are sent into your Help Scout mailbox, so inquiries are organized in one place and are less likely to be missed.
• Forms on any page: Place support request forms on any post, page or product page, so customers can ask for help from the part of your site where they have the question.
• Customer profiles in Help Scout: Customer profiles are created and updated in Help Scout with interaction history, giving your team background on each person before it replies to a request.
• Automation and ticket handling: Use Help Scout's automation to categorize tickets, handle repetitive tasks and assign requests, which leaves your team more time for solving problems.
• Team collaboration tools: Help Scout provides ticket assignment visibility, internal notes with team mentions and reusable reply templates, which help a support team keep its communication consistent.
• Reporting dashboards: Track team performance, customer satisfaction and emerging trends in Help Scout dashboards, without exporting data to spreadsheets to see how support is doing.
• Built on Ninja Forms: The add-on pairs the form-building flexibility of Ninja Forms with Help Scout's support tools, so you design the form once and send its entries to your help desk.

Best for

• Businesses already using Help Scout for customer support
• WordPress sites that need support forms on posts, pages or products
• Support teams that want fewer manual handoffs from website to help desk