Support Ticket Management System for WordPress

Handling customer questions through scattered inboxes makes it easy to lose track of who asked what. This plugin gathers every request in one ticketing interface inside your WordPress dashboard. Customers can submit tickets through the website or by email, so each request is captured in the same place. Your team can then organize, follow and resolve them without paying for an external help desk service.

The plugin is built to grow with your team. You can create as many agent accounts as you need, add agent administrators, and sort agents into groups that match how your business is structured. Graphical reports show ticket volume, agent performance, customer ratings and feedback, which gives you a clear view of how support is going. The layout is responsive, so tickets can be managed from different devices.

Features

• Advanced ticket management: Organize and track support requests in one ticketing interface, so your team can see what is open and work through issues in an orderly way.
• Unlimited agent accounts: Add as many agents, agent administrators and groups as your team needs, with no extra fees per user.
• Customizable agent groups: Arrange agents into groups that fit your business structure, which keeps workflow organized and makes responsibility clear.
• Graphical reporting and analytics: View charts for ticket volume, agent performance, customer ratings and feedback to understand how your support team is doing.
• Tickets by website or email: Customers can submit requests directly through your website or by email, so every inquiry lands in the same system.
• Responsive design: The interface is built for all devices, so agents can manage tickets and reply to customers from a desktop, tablet or phone.
• Native WordPress integration: The system works inside WordPress itself, so you manage support from the dashboard you already use without extra third-party tools.
• Detailed documentation: Written guides come with the plugin to help you set up and run the ticketing system for your team.

Best for

• Small businesses running customer support from WordPress
• Growing teams that need many agent accounts
• Site owners replacing external help desk services