Easy Digital Downloads - Resend Receipt

Customers delete emails, change addresses in their inbox filters, or simply need their purchase details again. Each of those requests lands in your support queue. Easy Digital Downloads – Resend Receipt gives store administrators a direct way to send the receipt again, so the request is handled in moments instead of a string of messages.

The plugin works inside the Easy Digital Downloads environment and sends receipts from your existing EDD system. You can look over past transaction receipts to confirm an order before resending it. It is compatible with the payment methods EDD supports, and the backend is responsive, so you can handle a request from a phone or tablet as well as a desktop.

Features

• One-click receipt resend: Store administrators can resend a purchase receipt to a customer with a single click, which keeps routine support requests short and removes extra steps from the process.
• Works inside EDD: The plugin runs within the Easy Digital Downloads environment and is meant to work without complex setup or extra configuration, so it fits into the dashboard you already use.
• Past receipt access: You can access and review past transaction receipts before resending, which lets you verify an order and confirm the details are right.
• Receipts from your EDD system: Official purchase receipts are sent directly from your existing Easy Digital Downloads system, so the customer receives the same receipt your store already produces.
• Less back-and-forth support: Giving customers fast access to their purchase details reduces repeated messages and helps keep your support workflow short and organized.
• Mobile responsive backend: Manage receipt resends on any device. This gives you the flexibility to answer a customer request when you are away from your desk.
• Works with EDD payment gateways: The plugin is compatible with the payment methods supported by Easy Digital Downloads, so receipts can be resent regardless of how the customer paid.
• Resend form shortcode: A resend form shortcode, [edd_resend_form], can be used on a page, including in the Gutenberg editor, to present the resend option.

Best for

• Easy Digital Downloads store owners handling receipt requests
• Support teams managing digital product orders
• Freelancers and agencies maintaining EDD client stores