Directorist - HelpGent Integration

A directory site often leaves users with no quick way to ask for help. They email someone, search for a contact form, or give up. Directorist – HelpGent Integration puts support inside the directory itself. Visitors and listing owners can start a real-time chat or submit a support ticket from the same site where they browse and manage listings, and your team handles those requests through HelpGent.

The addon works with the Directorist directory system and fits sites such as local business directories, service marketplaces and niche listing portals. Setup and configuration need no coding. You can adjust chat and ticket settings to match your brand and service policies, and both chat and ticket tools are made to work on mobile devices. Chat alerts and ticket notifications help your team respond sooner.

Features

• Real-time chat support: Visitors can open a live chat with your support team from the directory site, which makes it easier to answer questions while they are still browsing.
• Ticket creation on your site: Users can submit detailed support tickets directly from the directory, which keeps requests organized and easier to track.
• One hub for listings and support: Directory management and customer support come together in a single interface, which simplifies the workflow for admins and users.
• Customizable support options: Chat and ticket settings can be tailored to match your brand and your service policies, so support feels like part of your site.
• Chat alerts and notifications: Instant chat alerts and ticket notifications let your team see new requests quickly and respond with less delay.
• Made for Directorist: The addon is built to work with the Directorist directory system, keeping operation and data consistent between the two.
• Setup without coding: You can integrate and configure the plugin without writing code, so site owners at any technical level can get it running.
• Mobile-friendly chat and tickets: Both the chat and ticket systems are optimized for mobile devices, so users can ask for help from a phone or tablet.

Best for

• Local business directory owners adding live support
• Service marketplace sites built on Directorist
• Niche listing portals that want in-site tickets