WooCommerce Customer Relationship Manager

Running a store means keeping track of who your customers are, what they bought and when you last spoke with them. This plugin puts that information in one place within WooCommerce. You can open detailed customer profiles, edit their data, review order history and statuses, and sort customers into groups based on purchase history, behavior or criteria you define.

Once customers are organized, you can act on it. Send personalized emails and follow-ups from the dashboard, schedule follow-up messages to go out automatically, and add internal notes and tags so your team shares the same context. Reports on customer behavior and campaign performance help you see what is working. It suits online retailers of different sizes, from small boutiques to growing shops.

Features

• Customer profile management: View and edit customer profiles from the WooCommerce dashboard, keeping contact details accurate so your communication with each shopper stays relevant and personal.
• Customer segmentation: Group customers by purchase history, behavior or custom criteria, which makes it practical to aim marketing messages at the right people instead of your whole list.
• Email campaigns and follow-ups: Send personalized email campaigns and follow-up messages directly from the dashboard, without switching to a separate tool for customer communication.
• Order tracking and history: Check a customer's order details and statuses quickly, so you can answer questions and resolve issues with the full purchase picture in front of you.
• Automated follow-up scheduling: Schedule follow-up emails and automate them to stay in touch with leads and encourage repeat purchases without sending each message by hand.
• Internal notes and tags: Add private notes and tags to customer profiles so everyone on your team can see context and deliver more consistent, personal service.
• Analytics and reporting: Review reports on customer behavior and campaign performance to understand how shoppers respond and adjust your sales approach accordingly.
• Responsive dashboard: Use a clean, easy-to-navigate dashboard that works on all devices, so you can manage customer relationships from a desktop, tablet or phone.

Best for

• Online retailers running stores on WooCommerce
• Small boutiques managing customers without a separate CRM
• Store teams sharing customer notes and follow-ups