MinervaKB Knowledge Base with Analytics

A knowledge base lets visitors answer their own questions before they contact you. This plugin gives a WordPress site a structured home for guides, FAQs and tutorials. Articles can be sorted with categories and tags, and a search function helps readers find the right page quickly. It suits SaaS businesses, online stores and other service-based sites that field repeat questions.

The analytics side shows how people use the help content. You can see search queries, popular articles and engagement, then use that to fill gaps or rewrite pages that miss the mark. Role-based access controls who can contribute, and multi-language support covers sites with a global audience. The plugin also works with popular page builders and themes, so it fits into an existing design.

Features

• Drag-and-drop article builder: Create knowledge base articles with a drag-and-drop builder, so you can lay out content without writing code or needing technical expertise.
• Built-in analytics dashboard: Monitor search queries, popular articles and user engagement from a dashboard, then use the data to decide which help content to improve.
• Advanced search: Visitors can search the knowledge base and find relevant articles quickly, which supports self-service and cuts down on repeat questions.
• Categories and tags: Organize articles with customizable categories and tags so the structure is logical and visitors can browse the knowledge base with ease.
• Responsive layout: The knowledge base is designed to display well on all devices, from desktop computers to smartphones.
• Rich media in articles: Add images, videos and embedded files to articles, which helps when a written explanation needs a visual example.
• Multi-language support: Serve visitors in different regions by offering localized help content within the same knowledge base.
• Role-based access control: Manage what each contributor is allowed to do, which helps keep content quality consistent when several people write articles.

Best for

• SaaS businesses that field repeat support questions
• Online stores needing a searchable help center
• Service sites publishing guides, FAQs and tutorials