YITH Live Chat Premium

Visitors with a question about a product or service often leave if no one answers quickly. YITH Live Chat Premium puts a chat window on your WordPress site so customers can reach a person instantly. It is built for online stores and business websites that want to resolve queries promptly and keep conversations in one place.

The plugin lets several operators handle chats, and a notification system alerts them to new messages. You can adjust the chat window to match your design and branding. An admin panel keeps setup and day to day management simple, and chat history is logged so you can review past conversations. It also works with the wider YITH plugin family.

Features

• Real-time chat: Visitors can start a conversation from any page and get instant answers from your team, which helps resolve questions while they are still browsing.
• Customizable chat windows: Adjust the look of the chat window so the design and branding fit the rest of your site and present a professional appearance.
• Multiple chat operators: Several operators can take part in live chat, so customers are more likely to reach a knowledgeable representative when they write in.
• Smart operator notifications: A notification system alerts operators when a new message arrives, which helps them respond quickly to waiting customers.
• Chat history logging: Conversations are recorded so you can look back at what customers asked and use that record to improve the quality of your support.
• Mobile-friendly design: The chat works across devices, so visitors on phones and tablets can reach you as easily as those on desktop computers.
• Simple admin panel: An easy-to-use admin panel covers setup and management, so you can run live chat without technical expertise.
• YITH plugin compatibility: The plugin integrates with WordPress and the YITH plugin ecosystem, which suits stores that already run other YITH tools.

Best for

• WooCommerce and online store owners who want live customer chat
• Small business sites with a team answering visitor questions
• Stores already using other YITH plugins