Easy Digital Downloads - Message

Running a digital store usually means answering questions about orders, sending updates and keeping track of what you told each buyer. When that happens across separate email clients and chat apps, details get lost. Easy Digital Downloads – Message moves those conversations into the WordPress dashboard, right next to your EDD orders and customer records.

You write a message, use templates with dynamic placeholders to personalize it, and send it to the customer. Messages can be tied to a specific order or product, and a history of past conversations stays available. Your team can share the work, and the dashboard is responsive, so you can reply from a phone or tablet.

Features

• Direct messaging interface: Write and send messages to customers from inside the WordPress dashboard, without switching to an external email client or messaging app.
• Personalized message templates: Build reusable templates with dynamic placeholders so each message carries customer details and still reads as written for that person.
• Order-based messaging: Send messages that relate to a particular order or product, so the information a buyer receives matches what they purchased.
• Notification alerts: Get notified when a new customer message arrives, which helps you notice incoming questions and reply promptly.
• Message history and tracking: Review logs of earlier conversations to see what was said, settle disputes and keep your support answers consistent over time.
• Multi-user access: Let team members work on customer messages together, so replies stay consistent no matter who on your staff is handling them.
• Mobile-friendly dashboard: Manage customer messages on smartphones and tablets through a responsive interface, so you can reply when you are away from a desk.
• Built for Easy Digital Downloads: The plugin works with your existing EDD store, and messages appear on the customer screen with the time sent shown in your local timezone.

Best for

• Digital product stores running Easy Digital Downloads
• Store owners who handle customer support from WordPress
• Teams that share customer messaging duties