PluginUpdated 6 days ago

Awedesk Pro (Almighty Support Pro)

Name: Awedesk Pro (Almighty Support Pro)
Brand: Almighty Support
Price: 4.89 USD
Availability: InStock

by Almighty Supportv1.9.4Unlimited sites

Awedesk Pro (Almighty Support Pro) is a WordPress plugin from Almighty Support that brings customer support into your website.

Product facts

Version: 1.9.4
Released: 30 October 2026
Type: Plugin
Licence: GPL
Included in: Every plan, or $4.89 / year on its own

Overview

Support requests often scatter across inboxes, which makes it hard to see who is handling what. Awedesk Pro (Almighty Support Pro) addresses this by converting client interactions into support tickets inside the platform. Client information sits in one place, and each inquiry is assigned to a specific agent. That keeps the division of work clear and reduces the email volume your team has to sort through by hand.

The plugin also covers oversight and privacy. Service Level Agreements track tickets and escalate them, while supervisors can review team performance and ticket status. Agents can manage tickets from a mobile app. It works with the native WordPress privacy tools for exporting and erasing support data, and it adds suggested text to the Privacy Policy Guide. Customization services are available for specific business needs.

Features

WordPress integration: Awedesk Pro is built into your existing WordPress site, so client contact and support functions are centralized in one place instead of spread across separate tools.
Email to ticket conversion: Client interactions become organized support tickets inside the platform, which reduces the pile of messages in a shared email inbox and keeps each conversation easy to follow.
Smart ticket assignment: Each inquiry can be assigned clearly to a team member. Tasks are divided up, collaboration stays simple, and it is plain who is responsible for every ticket.
Service Level Agreements: Set SLAs that track tickets and escalate them when needed, so the team can aim for consistent and timely responses to customers.
Supervisor overview: Managers can see team performance and ticket status in one view, which supports accountability and makes it easier to review the quality of service.
Mobile app for agents: Agents can manage support tickets on the go with the mobile app, so customer issues can be handled even when they are away from the office.
GDPR privacy tools: Support data works with the native WordPress privacy tools for exports and erasure, including redaction of retained ticket history, plus suggested Privacy Policy Guide content.
Customization options: Expert customization services let you tailor Awedesk Pro to your own business requirements, and the plugin is designed to scale from small teams to large enterprises.

Best for

Small businesses managing support on a WordPress site
Support teams that need ticket assignment and SLAs
Managers who want visibility into agent performance

Changelog

Version 1.9.4

Security Security release: please update as soon as possible.
New A way back from "Mark as spam": "Not spam" removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
New Spam Quarantine: "Unblock Sender" takes a sender off the spam blocklist.
New AweCommerce portal Support tab.
New AweCommerce license keys shown in the ticket sidebar, matching the EDD view.
New AweCommerce license keys are recognised and routed to the AweCommerce store.
New 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.
Improved Plugin update payload now carries product icons, banners and tested/requires metadata.
Improved The license notice can be dismissed, with a daily per-admin snooze.
Improved The mobile app shows Awedesk in the app's language, even when WordPress has no language pack for it.
Improved E-mails are written entirely in the site's language, whoever triggers them.
Improved Dates and times are translated without a WordPress language pack.
Improved Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
Improved A site's own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk's own translation instead of turning English.
Improved Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
Improved Repeated failed logins from the mobile app are throttled.
Improved Removed the unused "Needs attention" flag and the dashboard's "Overdue" figures that depended on it.
Fixed Customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
Fixed REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin's or manager's rights.
Fixed Managers can no longer grant the admin or manager role, or change or remove admins and managers.
Fixed Only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
Fixed Only managers and admins can empty the trash.
Fixed The agents list is staff-only, and customers see only basic department details.
Fixed Values from licensing and store data are escaped in the staff ticket sidebar.
Fixed E-mail piping no longer writes user details to the PHP error log.
Fixed Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
Fixed Customers can no longer close or reopen tickets through the app when the settings forbid it.
Fixed Guest accounts are only created when guest tickets are enabled.
Fixed Close and reopen e-mails respect the recipient's e-mail preferences.
Fixed Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
Fixed Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
Fixed Agent-only system messages are no longer shown to the customer.
Fixed The license expiry date is no longer rendered as today's date.
Fixed Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
Fixed Mobile push tokens record their platform, so de-registering a device works.
Fixed Logging out of the mobile app removes only that phone's push notifications (requires app 3.1.0).
Fixed The schema self-heal no longer ran dbDelta() on every request.
Fixed The AweCommerce and WooCommerce integrations no longer rebuild the page cache on every request.
Fixed Messages with more than 10 links no longer have some links replaced by others.
Fixed A confirmation dialog no longer stays unclickable after "Mark as spam" is cancelled, and Spam Quarantine's Delete stays available after another action.
Fixed Links inside messages keep their underline.
Fixed Fresh installs use the green Awedesk accent color.
Fixed Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.

Earlier versions

1.9.3 (14 May 2026): 3 new, 1 improved
1.6.0 (4 November 2024): 2 new, 7 improved, 6 fixed
1.5.2 (12 August 2024): 3 new, 2 improved, 2 fixed

FAQ

Is Awedesk Pro (Almighty Support Pro) free?

The code of Awedesk Pro (Almighty Support Pro) is licensed under the GPL, so anyone may use, change and share it. Buy GPL is a paid service: a plan or a purchase of Awedesk Pro (Almighty Support Pro) gives you the download and its updates. The developer's own support, licence key and online services are not included.

Which version of Awedesk Pro (Almighty Support Pro) is this?

Version 1.9.4, released 30 October 2026. New versions appear here when the developer publishes them.

How do I update Awedesk Pro (Almighty Support Pro)?

Install Buy GPL Updater on your site and paste your key from My Account. It installs new versions of Awedesk Pro (Almighty Support Pro) for you.