SupportCandy Private Credentials

Support tickets often need sensitive details such as cPanel access, FTP credentials or administrator logins. In a standard ticketing system, a reply holding those details is visible to every agent with read access. SupportCandy Private Credentials moves that information out of the public conversation and stores it encrypted in your database, so it is exposed only to the people who need it.

The add-on places a dedicated widget inside each ticket. Customers use it to add, edit or remove their own credentials, and the ticket thread stays clean. Administrators decide which agents may view, modify or delete the stored details, and can set those rules by ticket assignment. It is built for SupportCandy, so it works within the helpdesk setup you already run, and it suits teams such as web development agencies that handle client access every day.

Features

• Encrypted credential storage: Sensitive information is encrypted in your database, which protects logins and other confidential details from unauthorized access.
• Dedicated ticket widget: A widget inside each ticket lets customers add, edit or delete their private credentials without cluttering the public conversation.
• Granular agent permissions: Define which agents can view, modify or delete stored credentials, so access follows the roles on your support team.
• Assignment-based access rules: Set permissions by ticket status: unassigned tickets, tickets assigned to the current agent, or tickets assigned to someone else.
• Agent capability management: Administrators can assign or revoke the capabilities tied to private credential handling, which helps keep access in line with company policies.
• Built for SupportCandy: The add-on is made for SupportCandy and fits into your existing ticket system, so customers and agents work in a familiar interface.
• Simple controls for both sides: Customers and agents each get straightforward controls for managing private credentials, which keeps the process quick during a support request.

Best for

• Web development agencies handling client server access
• Support teams running SupportCandy helpdesks
• Businesses that collect logins through support tickets