KBx Pro - ChatBot, KnowledgeBase, Glossary & FAQ

Support questions tend to repeat, and answering them one by one takes time. This plugin lets you publish those answers as knowledge base articles, FAQ entries or glossary terms, so visitors can browse or search for what they need. You choose the display mode that fits the content: a standard knowledge base, a question-and-answer FAQ, or a glossary sorted alphabetically.

The chatbot works with WPBot and can use Google's DialogFlow for natural language understanding and multi-language conversations. Articles can carry file attachments and alternative questions, and visitors can upvote or downvote them. Live human chat and support tickets are available as optional addons, which suits sites that want automated replies backed by a real person for harder questions.

Features

• AI chatbot help desk: A chatbot built on WPBot answers visitor questions on your site, using Google's DialogFlow for natural language understanding so conversations feel closer to ordinary speech.
• Structured knowledge base: Build a knowledge base of articles that helps visitors find relevant answers on their own, which reduces the number of questions that reach your support team.
• FAQ and glossary modes: Show content as a FAQ for quick questions or as a glossary of technical terms listed alphabetically, so each type of information is easy to browse.
• File attachments on articles: Attach helpful files to knowledge base articles so visitors get supporting material alongside the written answer.
• Alternative questions: Add several variants of a question to one answer, which helps guide visitors to the right article even when they phrase things differently.
• Article voting: Visitors can upvote or downvote knowledge base articles, giving you direct feedback on which content helps and which needs revision.
• Multi-language chat support: With the DialogFlow integration, the chatbot can hold conversations in multiple languages, which makes your support content reachable for a wider audience.
• Live chat and ticket addons: Optional addons add live human chat and support tickets, so complex queries can move from the chatbot to your support team.

Best for

• Businesses wanting self-service support on their WordPress site
• Agencies building help centers for client websites
• Sites that need a glossary or FAQ section