TotalDesk - The All in One WP Helpdesk Solution

Customer questions often arrive through several channels, and keeping track of them gets hard as a business grows. TotalDesk puts tickets, live chat and a searchable knowledge base in one place. Visitors can chat with your team, submit a request through a form, or look for answers on their own before they write in.

Behind the scenes, tickets can be assigned automatically to the right agents or departments, and user roles control what each agent or admin can access. Reports cover ticket volumes, response times and agent performance, which gives you a clear view of how support is going. The layout is responsive, so it works on desktops, tablets and phones.

Features

• Integrated ticketing system: Customer issues are organized into trackable tickets, so your team can manage each request from first contact through to resolution.
• Built-in live chat: Talk with site visitors in real time and answer questions while they are still browsing, without sending them to another tool.
• Knowledge base: Publish articles that help customers find answers on their own, which can cut down on the number of routine requests your agents receive.
• Customizable forms: Design submission forms that collect the information your team needs, so tickets arrive with the details required to process them.
• Automatic ticket assignment: Route incoming tickets to the right agents or departments automatically, so requests reach the people who should handle them.
• Analytics and reporting: Review ticket volumes, response times and agent performance to see how your support operation is working and where it can improve.
• User role management: Set access levels for agents and admins, which keeps the helpdesk organized and limits who can see or change what.
• Multi-channel handling: Manage customer inquiries from various sources within one platform, instead of switching between separate inboxes and tools.

Best for

• Small businesses adding support to a WordPress site
• Support teams that split work across departments
• Site owners who want chat, tickets and help articles together