Starfish Reviews (Premium)

Many businesses want more public reviews but have no good way to ask for them. Starfish Reviews places a short question in front of your visitors. People who are satisfied are guided to leave a 5-star review on platforms such as Google, Trustpilot or Facebook. People who are not satisfied are redirected to give private feedback, so you can look into the problem before it becomes a public complaint.

The plugin works through customizable review funnels that you can match to your brand and your customer journey. You manage it from the WordPress dashboard, and you can display positive reviews on your pages. It suits store owners, marketers and business managers who handle reputation management for their own site or for clients.

Features

• Customizable review funnels: Build funnels that steer happy customers toward 5-star reviews and send unhappy visitors to private feedback, shaped to fit your brand and the way customers move through your site.
• Multiple review platforms: Direct customers to leave reviews on Google, Trustpilot, Facebook and other popular review sites, so your feedback is not tied to a single platform.
• WordPress dashboard control: Set up and manage funnels from inside your WordPress dashboard, with controls that fit the way you already work on your site.
• Review display on your site: Show your latest positive reviews directly on your pages, so visitors can read what other customers said while they browse.
• Analytics and reporting: Track review submissions, customer sentiment and funnel performance, which helps you see how your review requests are working over time.
• Automated review requests: Schedule follow-up prompts after a purchase or a service, so customers are asked for feedback at a sensible moment without manual sending.
• Spam protection and moderation: Filter out fake or inappropriate content before it reaches your public feed, which keeps the reviews you display relevant and authentic.
• Multilingual and white-label options: Offer review prompts in multiple languages and adjust the look of review invitations to match your own branding.

Best for

• Store owners collecting customer reviews on their WordPress site
• Marketers managing online reputation for clients
• Business managers who want private feedback before public complaints