Gravity Forms NPS Survey Add-On

Measuring customer loyalty usually means sending people to a separate survey tool. This add-on keeps the process inside Gravity Forms. You add an NPS field to a form, and visitors rate how likely they are to recommend your business on a fixed 0-10 scale. You can change the survey questions, colors and layout to match your site, and the field has a setting to override the selected color of the scale.

Once responses arrive, the plugin calculates the Net Promoter Score for you. The Entries area shows the score with category counts, a mix bar, NPS over time and a 0-10 distribution. If a form has several NPS fields, you can filter, jump between and collapse their results. A secret live report link lets you share results with people who have no WordPress login. That suits teams that review feedback together.

Features

• NPS field for Gravity Forms: Add a Net Promoter Score field to any existing form, with a fixed 0-10 recommend scale that sorts each answer into promoter, passive or detractor.
• Automatic score calculation: The plugin works out the Net Promoter Score from survey responses, so you get a clear number without building the math in a spreadsheet.
• Custom survey design: Adjust questions, colors and layouts to fit your site's style. A field setting also lets you override the selected color of the scale.
• Results inside Entries: View the score with category counts, a mix bar, NPS over time and a 0-10 distribution, all within the Gravity Forms dashboard.
• Multiple NPS fields: When a form contains more than one NPS field, results can be filtered, jumped to and collapsed, which keeps longer surveys easy to read.
• Shareable live report link: Create a secret live report link so people without a WordPress login can follow NPS results as they come in.
• Conditional logic support: Show or hide NPS questions based on earlier answers in the same form, which lets you shape the survey for each respondent.
• CSV export: Export survey results in CSV format for further analysis or for presenting the data to others.

Best for

• Businesses already running forms with Gravity Forms
• Teams that track customer loyalty and satisfaction
• Site owners who share feedback reports with clients